Sandra & Anthony

May 8, 2025 • Playa del Carmen, Quintana Roo

Sandra & Anthony

May 8, 2025 • Playa del Carmen, Quintana Roo

Q + A

GENERAL QUESTIONS

Check-In Policy

Check In: 3:00 PM

Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds


Check Out: 12:00 PM

Hotel offers luggage storage and access to the resort (not the parks) for guests who have checked out until 6:00 PM


HOTEL AND FLIGHT INFO WHAT IS THE NAME OF THE HOTEL?

We will all be staying at HOTEL XCARET - MEXICO, one of three resorts at Xcaret Hotel. Live the best of Mexico included in the All-Fun Inclusive concept at Hotel Xcaret México, a family hotel in Riviera Maya which includes unlimited access to all of Grupo Xcaret’s parks, ferry to Isla Mujeres with Xcaret Xailing, round ground airport-hotel transportation and back, and delicious culinary experiences. 15 minutes from Playa del Carmen and approximately 45 minutes from Cancun International Airport (CUN).

DO I HAVE TO STAY AT XCARET HOTEL?

No, but it is STRONGLY recommended that you do. You will not be able to participate in the welcome party or other wedding activities outside of the reception if you do not stay at Xcaret. Xcaret hotel includes many amenities and follows an all-fun inclusive concept, meaning that not only are food and drink included in your stay, but also includes is entrance to all Xcaret parks, excursions, transportation to and from those excursions and the airport, a ferry to Isla Mujeres and so much more.

WHAT AIRPORT SHOULD WE FLY INTO?

Cancun International Airport

IS TRANSPORTATION FROM THE AIRPORT TO THE HOTEL INCLUDED?

IF you are staying at Hotel Xcaret Mexico then YES, roundtrip airport transportation is included.

ALL FUN-INCLUSIVE AMENITIES

DOES MY STAY AT THE HOTEL INCLUDE ACCESS TO THE PARKS OF GRUPO XCARET?

Yes, with the ALL-FUN INCLUSIVE® concept, fun is also included during your stay. Enjoy the parks at the time you want and book with your Guest Service Manager.

ARE FOOD AND DRINKS FROM THE PARKS INCLUDED?

Food and drinks are included at some parks. For more information, consult your Guest Service Manager.

HOW CAN I GET TO THE PARKS AND TOURS OF GRUPO XCARET DURING MY STAY AT THE HOTEL?

To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses parks, just take the complimentary shuttle that leaves every 20-30 min from the resort. For other parks, consult your Guest Service Manager for service hours and reservations.